Contact
Privacy Policy

Privacy Policy

This privacy policy explains how Lingua Path handles personal data when users visit lifelooproute.click, make an enquiry, book a course, or take part in small-group language courses and related services. It applies to classroom and online activity connected with course administration, lesson delivery, and support.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact
Contact Details

Contact Details

Email contact
help@lifelooproute.click
Telephone contact
+44 7148 672025
Postal address
2 Houghton Street, Holborn, London, WC2A 2AB
Privacy enquiries
help@lifelooproute.click

Use the contact details below for questions about this policy or the handling of personal data.

Contact Page
01 · Purpose

How We Use Data

We use personal data to respond to enquiries, assess course suitability, arrange level screening, match groups and timetables, confirm course terms, manage enrolment, deliver scheduled lessons, support guided practice, prepare written learning plans and progress summaries, maintain attendance and administrative records, process payments, improve site reliability, and meet legal and accounting obligations. We may also use limited technical data to secure the site, prevent misuse, and understand general service performance.

Processing is limited to the purposes described in this notice and to compatible operational needs.
02 · Sharing

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, online lesson delivery, and record management. These parties act on our instructions or as independent controllers where required by their own service role. We expect them to use appropriate safeguards and to process data only for the agreed purpose.

Operational partners receive only the information needed to perform their role.
03 · Legal basis

Legal Disclosures

We may disclose personal data where required to comply with law, court orders, regulatory requests, tax obligations, or other lawful processes. We may also share information to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of Lingua Path, users, staff, or others. Any disclosure is limited to what is reasonably necessary.

Disclosure to public authorities is limited to situations where there is a legal duty or lawful request.
Data category

Data We Collect

We may collect identification and contact details, enquiry content, course preferences, level screening information, booking and enrolment details, payment-related records, attendance and progress information, and technical data such as device, browser, and usage information. Where users join online lessons, we may also process limited audio, video, or chat content needed to deliver the session and support course administration.

The categories of data collected depend on how users interact with the site and services.
Collection source

How We Collect Data

We receive personal data when a user submits an enquiry, books a consultation, completes level screening, enrols in a course, attends lessons, or communicates with us by phone, email, contact form, or online consultation. We also generate internal records from scheduling, lesson delivery, progress review, and website activity, and we may receive payment confirmation from the relevant payment method used for the transaction.

Most information is provided directly by the user, with some data created during normal service use.
Cookie type

Types of Cookies

We may use session cookies that end when the browser is closed and persistent cookies that remain for a limited period. These cookies may support core site functions, save user preferences, and help us understand general site performance and usage patterns. We do not rely on cookies to collect more information than is needed for those purposes.

Cookie use is limited to operational, preference, and basic analytics purposes.
User control

Cookie Controls

We use standard cookie controls to support site operation, remember basic preferences, and measure how the site is used. Non-essential cookies can be limited or removed through browser settings, and some browser features may allow users to block or delete cookies altogether. If cookies are disabled, parts of the site may not function as intended.

Cookie settings can usually be adjusted in the browser, subject to the site functions that rely on them.

Depending on the circumstances, individuals may ask for access to their data, correction of inaccurate information, deletion where it is no longer needed, restriction of certain processing, or objection to processing based on legitimate interests. Where processing is based on consent, that consent may be withdrawn for future processing. Some requests may be limited by legal obligations or the need to keep records.

Available rights depend on the nature of the data and the legal basis for processing.

To make a privacy request, provide enough information for us to identify the relevant records and understand the request. We may ask for additional details before responding, especially where the request concerns enrolment, payment, or lesson records. If a request cannot be fully actioned, we will explain the reason in general terms where permitted.

Requests are handled after reasonable verification of identity and scope.

Personal data is retained for the period needed to manage enquiries, enrolments, lessons, payments, records, and any follow-up administration. When data is no longer required, we delete it or anonymise it unless a longer retention period is needed for legal, accounting, dispute-handling, or operational reasons. Some records may be kept in archived form with restricted access.

We keep data only for as long as it is needed for the relevant purpose or legal requirement.

If we make material changes to this policy, we will update the page and take reasonable steps to draw attention to the revised version where appropriate. The date of the latest update may be shown on the policy page. Continued use of the site after an update does not remove the need to review the current version.

We review this policy when our practices or legal obligations change.